Terms & Conditions


Production Information:
Production time varies depending on the number of items purchased and the printing process used. Rush delivery is available at an additional cost. Please be aware that some items cannot be rushed due to production schedules and the actual printing process involved. Contact us for specific details. 
NOTE: Production begins after the initial payment and artwork approval. Shipping is not included in production time nor does it include the day on which the order and/or payment is received by Sattiewhite Promotional Products.

Order Acceptance:
Orders completed online are subject to review before acceptance by our authorized personnel. After review, Sattiewhite Promotional Products will accept your order and approve to process the payment. Only after you have paid in full, using one of the acceptable payment methods by Sattiewhite Promotional Products, your order will be approved and is subject to our production rules and conditions. If we found errors or incorrect information on your order, it may be subject to cancellation. Although we do every effort to contact you for information about our policy and order processing, if the contact method you provided is not accurate, we are not required to seek alternative contacts with you.

Changes & Cancellations:
Any changes made to an order must be approved in writing.  Changes can cause delays and Sattiewhite Promotional Products accepts no responsibility for missed deadlines caused by changes requested by customer(s).  Approved artwork changes will be billed at the rate of $45.00 each after initial approval has been received and the order placed.  Orders in the process will be charged based on labor and materials used.  The minimum charge is $45.00

Incomplete Orders:
Incomplete orders will be returned for adjustment and clarification. It is your sole responsibility to return the information or confirmation required as soon as possible to begin processing your order. Production begins after all clarifications, proof approvals and invoices have been paid in full. Extra charges may be required to process and complete the order under your decoration request. If such extra charges are not acceptable for you, your order will be canceled and any payment that is processed will be returned.

Authorized Returns:
Merchandise found to be defective or incorrect due to Sattiewhite Promotional Products error will be replaced if notice is given within 2 days from receipt of merchandise. Send us an email as soon as possible so we can remedy your order.

All prices and descriptions are subject to change without notice. If the price listed is different from the actual price, we will notify you before processing your order. The total price is for merchandise only. Prices may be exclusive of any setup charges, art changes, shipping charges, state / provincial required taxes, rush charges, or any other additional charges, which will be communicated before processing the order. We reserve the right to change our product's prices at any time without further notice. However, if you have ordered but have not yet paid for a product, we guarantee the price for one month from when the order was placed.

Payment paid in full and cleared will be required of all clients before work is started, delivered, or shipped. No additional orders will be accepted if the account is not current. Money Orders, Google Checkout, PayPal, Visa, MasterCard, AMEX, and Discover credit cards are accepted.

Product samples will be billed at full price. Samples will be billed if Sattiewhite Promotional Products are billed.  Appropriate credit will be given once the order is placed.  Sattiewhite Promotional Products is not liable for price change, imprint methods, or other production requirements from our suppliers.

Setup charges can be minimized if camera-ready or vectored artwork is provided to size.  Camera-ready artwork is defined as follows:
·                 Black & White line art on flat photographic paper
·                 600 dpi (or higher) laser prints sized to fit specs.
·                 Glossy, fine-grain paper works better than matte copier paper but copy paper can sometimes be used.
·                 Multi-color imprints:  send black & white separations with registration marks for each color.

We can also use letterhead, business cards, printed material on flat smooth surfaces, and other forms of artwork.  Please note that each of these usually needs touching up which can cause delays and are charged a 1-time artwork charge of $25.00 to make artwork vectored/camera-ready.

Printing Of Logos, Trademarks & Other Types Of Art:
Sattiewhite Promotional Products uses logos, trademarks, and other types of art ("Artwork"), and other materials supplied by customers to provide products and services. Sattiewhite Promotional Products assumes no responsibility for determining the proper ownership or proper use of the Artwork submitted. When an order is placed using such materials, all liabilities of this nature rest with the customer(s). The customer(s) placing orders with Sattiewhite Promotional Products represent and warrant that they have the authority to order, purchase and distribute the product with the Artwork specified on the order and that the use of the Artwork will not violate any laws or restrictions. Sattiewhite Promotional Products assumes no responsibility for determining who does or does not have such authority. By submitting Artwork to Sattiewhite Promotional Products, customers shall defend and hold harmless Sattiewhite Promotional Products for the use of any Artwork submitted. Customers also shall defend, hold harmless, and indemnify Sattiewhite Promotional Products from and against all claims, liabilities, and expenses arising out of or related to any actual or alleged infringement or misappropriation of any copyright, trademark, service mark, or other proprietary rights or merchandise.

Electronic Communications:
When you visit Sattiewhite Promotional Products or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Your Account Credentials:
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Sattiewhite Promotional Products does not sell products to children. Children are not eligible to use Sattiewhite Promotional Products services and we ask that minors not submit any personal information to us. Sattiewhite Promotional Products and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

Product Descriptions:
Sattiewhite Promotional Products
 and its associates attempt to be as accurate as possible, however, Sattiewhite Promotional Products does not warrant that product pricing, descriptions, use or other content of this site is accurate, complete, reliable, current, or error-free.  In addition, Sattiewhite Promotional Products does not guarantee and takes no responsibility for product information including but not limited to prices provided via electronic means from our suppliers except the correction of such information at the time we are notified or informed about such erroneous information. If you find a product that contains information, pricing, use, or availability that may be inexact, imprecise, or vague, we encourage you to contact our Sales Department before completing your order online.  We have implemented special scripts and program codes to disable our databases, servers, or login web pages when unusual activity is detected on our website. If you make an order in such circumstances, you may not be able to complete the purchase, even if you receive an acknowledgment from our automated scripts. In such situations, our order acceptance department may require you to provide partial or total information about your business, including payment information again. Such orders will be subject to the acceptance and approval of our personnel.  If a product offered by Sattiewhite Promotional Products itself is not as described, your sole remedy is to return it in unused condition.

Sales Tax:
Sales Tax will be added to all orders from the following states: Nevada 8.375%

Shipping Delays:
The customer agrees that it will not hold Sattiewhite Promotional Products accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall Sattiewhite Promotional Products be liable for any consequential or special damages arising from any delay in delivery.

Risk Of Loss:
All items purchased from Sattiewhite Promotional Products are made according to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Other Businesses:
Sattiewhite Promotional Products
 assumes no responsibility for any material outside of Sattiewhite Promotional Products web pages that may be accessed through hypertext or other computer "links" and does not exert any editorial or other control over those other sites. You should carefully review their privacy statements and other conditions of use.

Privacy Policy:
Please also visit our Privacy Policy section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Entire Agreement:
You understand and agree that the above Terms constitute the entire general agreement between you and Sattiewhite Promotional Products. You may be subject to additional Terms and conditions when you use, purchase or access other services, affiliate services, or third-party content or material.

Changes To The Terms:
Sattiewhite Promotional Products
 reserves the right to modify these Terms from time to time at our sole discretion and without any notice. Changes to our Terms become effective on the date they are posted and your continued use of Sattiewhite Promotional Products after any changes to Terms will signify your agreement to be bound by them

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